Return & Refund Policy
At Dexterity Knitwear, your satisfaction is our priority. If you're not fully happy with your purchase, we're here to help through our simple return and refund policy.
1. Return Eligibility
- You must raise a return request within 3 days of receiving the order.
- Products must be unused, unwashed, and returned in original packaging with tags.
- Items with damages, wear, or missing parts not caused by us will not be accepted.
2. How to Request a Return
Email us at admin@gmail.com or call us on 9934957633 within the eligible time frame. Our team will guide you through the process.
3. Refund Process
- Once your returned item is received and inspected, you’ll get an update via SMS/email.
- Approved refunds will be processed within 5–7 working days.
- The refund will be credited via the original payment method.
4. Non-Refundable Items
- Used or damaged items
- Customized orders or made-to-order products
- Clearance or sale products (unless defective)
5. Shipping for Returns
Customers may be responsible for return shipping unless the return is due to our error (e.g., wrong or defective product).
6. Need Help?
If you have any questions about our return or refund policy, feel free to reach out to us:
- Email: admin@gmail.com
- Phone: 9934957633
- Address: Ground Floor, East Ramkrishna Nagar, Kankarbagh, Patna-800027, Bihar, India
Last Updated: August 02, 2025
